Common problems

This means the automatic scan did not work, not that the expense is lost. The photo and any fields you entered are saved. Use Retry scan to try again, or fill in the merchant, date, and amount yourself.

Mari Yangu was not confident about one of the fields it read. Open the expense, check the merchant, date, and amount, and correct anything that looks wrong, then save. If the details were already correct, choose Mark as Ready. Changing the merchant, date, or amount clears the label once all three are present. Editing only notes, category, or tags does not confirm those values.

The available scan allowance has run out. The expense still saves; fill in the details manually instead of automatic reading. Guests can check Settings, Account, Scan usage for scans used and remaining. When signed in, check Settings, Plan & usage for your allowance and reset. Signing in does not itself guarantee more credits or preserve guest work.

Pending guest captures may exist only on the device that captured them. Choose Create account to create and link an account and keep guest work, then wait for pending uploads. Ordinary Sign in does not transfer guest work into an existing account. On another device, sign in to the linked account and check the active workspace.

Search your expense list first. If you deleted it recently, check Recently Deleted, deleted expenses stay there for a period before they are gone for good.

Contact support and tell us what you were trying to do and what happened.